Reference

The Rules That Sit Behind Your Account

Your gaanapp account, wallet and game access all run on one written policy — and this page tells you where each part sits. Read it before your first bKash top-up so you know how account checks, payout verification and eligibility work in your region.

Account rulesWallet checksPrivacy termsEligible regionsPolicy contacts
gaanapp The Rules That Sit Behind Your Account
POLICY QUESTIONS

Who To Ask About A Policy Term

Policy wording only helps if you can get a straight answer about it. Reach out through our account support channels and quote the section you are reading, so the person replying knows exactly which term you mean. Have your registered mobile number ready — it is the fastest way for us to pull up your account record and check what applies to you.

Live chat from your account Open chat once you are signed in and tell the agent which clause you are asking about, plus your registered mobile number and the wallet you used.
Email the policy desk Send a written question about terms, privacy or wallet verification to our support address and keep the reply for your records.
Account help by wallet If a bKash, Nagad, Rocket or Upay transfer is under review, contact support with the transaction reference so we can trace it.
HOW WE HANDLE DATA

Privacy, Retention And Account Security

Every account detail you give us exists for a reason we can point to. Your mobile number and wallet records are held so we can verify who is funding the account and return winnings to the right place. We retain transaction history and login records because disputes and payout checks need them, and we delete or anonymise what we no longer need under our own retention schedule rather than keeping everything forever. Cookies on this site do basic work: they keep you signed in, remember your language choice, and show us which pages fail to load.

Wallet and identity records

We collect the minimum needed to verify your funding wallet and confirm that deposits and payouts belong to the same named account holder.

Transaction history

Deposit and payout records are kept so a disputed bKash or Nagad transfer can be traced and checked against your account activity.

Cookie use on this site

Cookies keep your session open, remember your language setting and tell us which pages need fixing; you can clear them through your browser.

Requesting a change

Ask account support to correct your details or request deletion of data we no longer need, and we will explain what we must keep.

Legal Questions We Get Asked

These are the policy questions that come up most from players funding accounts with a mobile wallet. If your situation is not covered here, contact account support with your registered number and the clause you are reading, and we will answer it against your own record.

No. Access depends on your local law and eligible regions. The policy explains what you agree to once you are permitted to open an account with us.

We match the wallet name to your account name so payouts return to the right person. A bKash, Nagad, Rocket or Upay transfer from another person's wallet will hold up verification.

We stop using it for gameplay and keep only what transaction and dispute records require. You can ask support what is held and request removal of anything we no longer need.

You can ask us to review how a term is applied to your account. Changes to the policy itself are published on this page and take effect from the posting date.

Contact account support with your transaction reference and the section you are relying on. We will recheck the wallet verification and payout record against your account.

The full wording sits on this page, alongside our privacy and account rules. Read it before your first deposit so nothing about verification catches you by surprise.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.