Reference

What Our Privacy Policy Covers

Your account on gaanapp runs on records you can see and question: the mobile number you register with, the wallet reference behind each bKash, Nagad or Rocket deposit, and the handset you sign in from.

bKash, Nagad, Rocket entriesCookie choices you controlLogin code securityRequests made from your accountLaw and region dependent
gaanapp What Our Privacy Policy Covers
COOKIES AND SECURITY

Cookies, Access and Account Safety

Data questions usually come down to four things: what we store, what your phone stores, who can reach your account, and how long a record stays with us. We treat each one separately so the answer stays short instead of turning into a wall of text. Cookies sit in your browser and in the app's local storage. You can clear them from your phone settings, though clearing them signs you out and resets your language and screen preferences.

What we store

Name, mobile number, wallet reference and session logs. Slot and table history, such as a Blackjack Club hand or a Crash Zap round, stays attached to your account so you can check it later.

Cookies on your phone

Small files hold your sign-in state, language choice and screen size. You can remove them in your browser or app settings; doing so signs you out and you will need the login code again.

Sign-in security

A one-time code at login and a password you set are the two checks. If a handset goes missing, change the password from your profile screen and the next sign-in asks for a fresh code.

Keeping and changing records

Payment and account records stay while your account is open and for the period your local law requires after it closes. Ask the desk to correct or remove what we hold.

ASK THE DESK

Reaching the gaanapp Policy Desk

One place handles policy questions, and you reach it from inside your account rather than a form on a web page. Open the app, tap your profile icon, then Help; the message carries your account number so we do not have to ask for it twice. Write in English or Bengali — our desk reads both — and quote the date of the payment if the question is about a bKash, Nagad or Rocket entry. We reply in the same thread, so keep it open.

In-app account desk Sign in, tap your profile icon and open Help. Your message arrives with the account attached, which cuts the back-and-forth on wallet and data questions.
Payment record lookup Send the bKash, Nagad or Rocket transaction ID and the date you paid. We match it against your account wallet and reply with what our records show.
Data request follow-up If you have asked us to correct or delete something, reply in the same thread. That keeps the request number intact and lets the desk trace what was changed and when.

Privacy Policy Questions You Send Us

These are the four or five things people ask us most about data, and the short answer to each. If yours is not here, the desk inside your account takes it from there.

Your name, mobile number and the password you set, plus the wallet reference for each bKash, Nagad or Rocket payment. Session logs record the handset and app version used at sign-in.

Yes. Sign in, open your profile and tap Help to ask for a copy. The desk replies in the same thread with what we hold: payment entries, session dates and account settings, subject to local law.

No. A deposit needs only the wallet number and the amount you send. Your PIN stays inside your bKash, Nagad or Rocket app, and nothing on our side ever asks you to type it into chat.

Cookies keep you signed in and remember your language and screen preferences. Clear them from your phone and you are signed out; the next visit needs a fresh login code before your account opens again.

The law of the country where you actually live, which for most people here is Bangladesh. Where another region's rules apply to you, they set the limit. Service access depends on local law and eligible regions.

The desk inside your account. Open the app, tap your profile, choose Help and write the question. Add the payment date if it concerns a bKash, Nagad or Rocket entry, then reply in the same thread.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.